Privacy Policy

Last updated: October 28, 2025

This policy explains how Sampain – Postural Pain Relief Equipment collects, uses and protects the personal data of its users, in accordance with the General Data Protection Regulation (GDPR) .

1. Data Controller

Manager: Samir Z. , sole proprietor
Trade name: Sampain – Postural Pain Relief Equipment
Address: 95130 Franconville, France
Email: contact@sampain.com

2. Data collected

We only collect the necessary data:

  • Name, surname, postal address and email;

  • Payment information (processed securely via Shopify Payments / PayPal);

  • Order history and preferences;

  • Technical data (cookies, IP address, anonymized statistics).

3. Purposes of the processing

The data is used for:

  • Manage orders and deliveries;

  • Processing payments and preventing fraud;

  • To provide quality customer service;

  • Send promotional offers (if prior consent is given).

4. Legal basis

The treatment is based on:

  • The execution of the sales contract;

  • User consent for marketing;

  • The legal obligation to keep accounting records.

5. Shelf life

The data is kept for the duration necessary for the business relationship, then archived for 3 years from the last interaction or order.

6. Data Sharing

The data can only be transmitted to:

  • Shopify Inc. , for hosting and payment management;

  • Carriers (e.g., Colissimo, Mondial Relay, etc.) for delivery;

  • Marketing providers (only with explicit consent).

No data is sold or transferred outside the European Union without adequate protection (EU standard contractual clauses).

7. User Rights

In accordance with the GDPR, you have the right to:

  • Right of access, rectification and erasure of your data;

  • Right to limit or object to processing;

  • Right to data portability.

To exercise these rights:
📩 Contact: contact@sampain.com
We will respond within a maximum of 30 days.

8. Data Security

We are implementing strict measures:

  • Encrypted HTTPS connection (SSL);

  • Restricted access to data;

  • Secure backups;

  • Data deletion upon verified request.

9. Cookies

This website uses cookies for:

  • Measuring audience (Google Analytics, Shopify Analytics);

  • Improve navigation;

  • Display personalized ads.

You can manage or refuse cookies via the consent banner.

10. Contact

For any questions regarding the privacy policy or the exercise of your rights, please contact us at: contact@sampain.com